Replacement and return of goods of proper quality
Guaranteed by Art. 9 of the Law of Ukraine "On Protection of Consumer Rights" and is carried out at the expense of the buyer within 14 days from the date of sale of the goods. Replacement and return are possible if the product has not been used, has no traces of use: scratches, chips, abrasions, the product is fully complete, the integrity of the packaging is not broken, its commercial appearance, consumer properties are preserved, as well as a document confirming the fact and conditions of purchase of the specified product.

Products from the list of goods of proper quality that are not are subject to exchange (return), approved by the Cabinet of Ministers of Ukraine, in accordance with Article 9 of the Law "On Consumer Protection". Transportation of goods / replacement of goods is carried out at the expense of the Buyer. If, when considering the Buyer's claim for replacement / return of goods, it is established that the goods were in operation, have defects (cracks, scratches, chips, mechanical damage, except for hidden manufacturing defects), are incomplete or not in the factory packaging, then the exchange / return will not be carried out. When returning, it is not allowed to apply inscriptions, addresses, adhesive materials, etc. to the packaging.

Replacement and return of goods of inadequate quality

Guaranteed art. 8 of the Law of Ukraine "On Protection of Consumer Rights" and is carried out in case of detection of significant shortcomings of the product or hidden manufacturing defects discovered during operation within 14 days from the moment of purchase.

Possible replacement of the product or its components with similar in properties and cost, subject to prior agreement with the Buyer, is not a significant defect, malfunction or non-functionality of the product. If you have any problems with the product, make sure that you have fully read the information about the product available on the company's website.

To exchange a product of inadequate quality, you must:

1. Contact the online store https://mill.ua in any way convenient for you:

PHONE:
(095) 106-14-44
E-MAIL:
info@mill.ua
online chat

2. Describe the essence of the claim, and also inform the manager of your order number or the last name for which the order was made.

3. Send a photo of the product with a defect.

The examination takes from 14 working days. Following its completion, the manager will contact you and inform you about the results of the examination. In case of returning a different range of goods - all further actions on replacement / return are carried out in agreement with the manager of the online store.

ATTENTION! If the examination results in the establishment that its defects arose due to a manufacturing defect - then the Seller replaces the goods.

If as a result of the examination of the product it is established that its defects arose as a result of circumstances for which the Seller (manufacturer) is not responsible - then the replacement of the product is not carried out. Delivery of the goods to the Seller and back is carried out by the Buyer.

If during the examination it is established that its defects arose due to the fault of the Seller - the Seller is obliged to reimburse the cost of delivery of the goods.